PRIVACY POLICY
The Royal Pet Club®
Last updated: 26/02/2026
In compliance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, users are hereby informed regarding the processing of their personal data.
1. Data controller
Data controller: Sónia de Matos
NIE: Z0733455J
Registered office: C. Fuensanta, 51, 41599 Corcoya, Seville, Spain
Email: info@theroyalpetclub.com
Website: www.theroyalpetclub.com
The Data Controller is the person who determines the purposes and means of processing the personal data collected via the website.
2. Personal data processed
We may process the following categories of data:
-
First name and surname
-
Postal address
-
Email
-
Telephone number
-
Billing details
-
Order history
-
IP address
-
Browsing data
-
Information derived from the use of cookies
We do not store bank details, as payments are processed via secure external platforms.
The data requested is necessary for order processing. If you do not provide it, it will not be possible to complete the purchase.
3. Purposes of processing and legal basis
Personal data is processed for the following purposes and on the following legal bases:
✔ Order processing
Purpose: to process purchases, payments, deliveries and after-sales service.
Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
✔ Invoicing and tax obligations
Purpose: compliance with accounting and tax obligations.
Legal basis: legal obligation (Art. 6(1)(c) GDPR).
✔ Customer service
Purpose: to resolve queries, incidents or requests.
Legal basis: performance of a contract or legitimate interest.
✔ Marketing communications
Purpose: sending offers, news or promotions.
Legal basis: consent of the data subject (Art. 6.1.a GDPR).
The user may withdraw their consent at any time.
Withdrawal of consent shall not affect the lawfulness of processing based on consent given prior to its withdrawal.
✔ Fraud prevention and security
Legal basis: legitimate interest of the controller.
4. Recipients of the data
The data may be disclosed to:
Financial institutions and payment gateways for the management of payments.
Transport companies for the delivery of orders.
Tax or accounting advisors for the fulfilment of legal obligations.
No data transfers will be made other than those provided for by law.
5. Data processors
The website is hosted and technically managed by:
Wix.com Ltd. (hosting and e-commerce platform).
Wix Studio (development environment).
Innove CB (web development and technical support agency).
These entities act as Data Processors in accordance with Article 28 of the GDPR.
6. International data transfers
Wix may host data in the European Union, Israel and the United States.
Israel has an adequacy decision from the European Commission.
Transfers to the United States are carried out using Standard Contractual Clauses approved by the European Commission.
7. Data retention
Data will be retained:
Tax data: for 6 years in accordance with tax regulations.
Customer data: for the duration of the contractual relationship and subsequently for the statutory limitation periods.
Marketing data: until the user withdraws their consent.
8. User rights
The user may exercise the following rights:
Access
Rectification
Erasure
Objection
Restriction of processing
Portability
To exercise these rights, you may send a request to:
You also have the right to lodge a complaint with the Spanish Data Protection Agency:
9. Minors
No personal data is collected from children under the age of 14.
If the processing of minors’ data without authorisation is detected, it will be deleted immediately.
10. Automated decisions
No automated decisions or profiling are carried out that produce significant legal effects for the user.
11. Cookies
This website uses first-party and third-party cookies to improve the browsing experience.
For further information, please refer to the Cookies Policy.
12. Security
Appropriate technical and organisational measures are in place to ensure the security and confidentiality of personal data.
13. Amendments
This Privacy Policy may be updated to reflect regulatory or technical changes.
