TERMS AND CONDITIONS
The Royal Pet Club®
Last updated: 22/04/2026
These Terms and Conditions govern access to and use of the website www.theroyalpetclub.com and purchases made through it.
1. Identification of the owner
In compliance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we hereby inform you that the owner of the website is:
Owner: Sónia de Matos
NIE: Z0733455J
Registered office: C. Fuensanta, 51, 41599 Corcoya, Seville, Spain
Contact email: info@theroyalpetclub.com
Trade mark: The Royal Pet Club® (Trade mark pending registration with the Spanish Patent and Trade Mark Office – Ref. M4353209)
2. Purpose
These terms and conditions govern the online sale of pet products offered by The Royal Pet Club®.
Placing an order implies full acceptance of these terms and conditions.
3. Users
The user declares:
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That they are over 18 years of age.
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That they have the legal capacity to enter into a contract.
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That they will provide accurate details during the purchase process.
4. Pre-contractual information
Before confirming the order, the user may:
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Check the essential characteristics of the product.
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Review the total price including taxes.
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View the applicable delivery charges.
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Correct any errors in the details entered.
The contract is drawn up in Spanish.
Once the purchase has been made, the customer will receive confirmation by email.
The contract is stored electronically and may be viewed via the customer area, if available.
5. Products
All products are described as accurately as possible.
The images are for illustrative purposes only and may vary slightly from the final product.
6. Prices
All prices are quoted in euros (€) and include VAT.
Delivery charges are added during the checkout process before the final confirmation of the order.
The Royal Pet Club® reserves the right to change prices without prior notice, without affecting orders that have already been confirmed.
7. Purchase process
The customer selects the products, adds them to the basket and completes payment via the available payment gateways.
The order is considered finalised when the customer receives confirmation by email.
The final button expressly indicates the obligation to pay.
8. Payment methods
The payment methods available on the Wix platform are accepted, such as:
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Credit card
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Apple Pay
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Google Pay
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PayPal
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Klarna
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Other enabled methods
Payments are processed via 100% secure platforms.
9. Delivery
The shipping conditions (areas, delivery times and costs) are detailed in the Shipping Policy published on the website.
10. Right of withdrawal
The customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without the need to provide a reason.
To exercise this right, they must notify us by email at:
The customer may use the model withdrawal form available under current regulations, although this is not mandatory.
Products must be returned:
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Unused
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In their original packaging
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In perfect condition
Returns of opened or used products, or of hygiene or food products once unsealed, will not be accepted, in accordance with applicable regulations.
Return costs shall be borne by the customer, unless the product is faulty or defective.
11. Refunds
The refund will be issued within a maximum of 14 calendar days from receipt of the returned product or from the date the consumer provides proof of its return.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
12. Statutory warranty
Products are covered by a three-year statutory warranty against lack of conformity, in accordance with Royal Legislative Decree 1/2007 and current regulations.
13. Intellectual property
All content, trademarks, logos and visual identity of The Royal Pet Club® are protected by intellectual and industrial property laws.
Reproduction without express authorisation is prohibited.
14. Data protection
The processing of personal data is governed by the Privacy Policy published on the website.
15. Online dispute resolution
In accordance with Regulation (EU) No 524/2013, the consumer may use the European online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr
16. Amendments
The Royal Pet Club® may amend these terms and conditions at any time.
The applicable terms and conditions shall be those in force at the time of purchase.
17. Applicable law and jurisdiction
These terms and conditions are governed by Spanish law.
In the event of a dispute, the parties shall submit to the courts and tribunals of the consumer’s place of residence.
18. Loyalty Programme – Points Scheme
The Royal Pet Club® operates a loyalty programme whereby points are accumulated for purchases made via the website.
For every €1 spent on products, the customer will accumulate 1 point in their user account.
Terms and conditions of the programme:
• Points are calculated solely on the basis of the value of the products purchased.
• Shipping costs and other additional charges do not generate points.
• Points may be redeemed on future purchases in accordance with the terms and conditions in force at the time.
• Points have no monetary value, are non-transferable and cannot be exchanged for cash.
• Points are personal and linked to the customer’s account.
• The Royal Pet Club® reserves the right to modify, suspend or cancel the loyalty programme following notification on the website.
In the event of a full or partial return of an order, the points generated by that order may be cancelled or deducted from the user’s account.
