The Royal Pet Club™

Last update: 05/01/2026

At The Royal Pet Club™, we work to ensure that your order arrives quickly, safely and in perfect condition.

 

1. Delivery area
We currently ship exclusively to:

 

Mainland Spain

 

 

Mainland Portugal

 

We do not ship to:

 

Canary Islands

 

 

Ceuta

 

 

Melilla

 

 

Azores

 

 

Madeira

 

 

Other countries

 

 

2. Preparation times
Orders are prepared within 24 to 72 working hours from payment confirmation.

 

3. Delivery times
Destination

Estimated time

Mainland Spain

24–72 hours

Mainland Portugal

48–96 hours

These times are approximate and may vary due to logistical reasons or force majeure.

 

4. Shipping costs
Shipping costs are calculated automatically during the purchase process based on:

 

Weight

 

 

Volume

 

 

Delivery address

 

The customer will always see the amount before confirming payment.

 

5. Transport companies
We work with courier companies specialising in e-commerce to ensure fast and secure delivery.

Once the order has been shipped, you will receive a tracking number.

 

6. Incorrect address or absence
If the order cannot be delivered due to:

 

Incorrect address

 

 

Incomplete details

 

 

Absence of the recipient

 

The costs of resending the order will be borne by the customer.

 

7. Incidents
If your order arrives damaged, incomplete or incorrect, you must notify us within 48 hours of receipt at:

📩 info@theroyalpetclub.com
Anexe fotos para gerir a incidência com a empresa de transporte.
 
8. Atrasos
O The Royal Pet Club™ não se responsabiliza por atrasos devidos a causas externas, tais como:

 
Greves
  
 
  
 
Condições meteorológicas
  
 
  
 
Saturação logística
  
 
  
 
Força maior
  
 
 
9. Transferência do risco
O risco sobre os produtos é transferido para o cliente no momento da entrega.